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TROUBLESHOOTING

Here are some of the most Frequently Asked Questions around the most common product issues:



Q: One of my Sound Engines is not working - what can I do?
  1. Check to see if the cable jack has been completely pushed into the connector.

  2. Try switching the cable jacks to the other ear to test whether the trouble is with the Sound Engine rather than the cable.

  3. If you can confirm the cable or sound engine is not functioning correctly please contact us through the Customer Support.

Q: The Remote is not working with my phone/device - What's wrong?

Here is a quick summary of compatible devices:


3-Button Mic + Music Control

Lets you control volume, pause/resume/skip music and answer/hang-up calls. It is designed specifically for full feature compatibility with recent generations of Apple devices. The audio and mic are likely to work with most devices that have a 3.5mm jack, including but not limited to, Android, Blackberry and Windows devices.



1-Button Mic + Music Control

Lets you pause/resume/skip music and answer/hang-up calls. It is designed for full feature compatibility with a wide range of devices, including but not limited to, recent generations of Apple, Android, Blackberry and Windows devices.


Adapter Compatibility:
SOL REPUBLIC cables may not be compatible with all 1/4" or 1/8" cable adapters.  If you are having issues with sound clarity please contact us through the Customer Support.


For any other issues please use the Contact Form.